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Vertical Applications
- Healthcare
Applications -
Aristar Electronic Exit Survey to Collection
Patient Satisfaction
Description
The foundation of all quality assurance is
data. Hospitals require efficient and cost effective ways to collect patient
feedback and critical comments. Aristar developed a system to automate the
collection of patient data for quality assurance programs.
Components
- Electronic Exit Survey (EES)
- A client-server application
- VSQ9 (Visit Specific Questionnaire 9) from
Q-Mertic used to pre-load surveys
- Aristar Survey Manager (ASM) reside on a
server
- Quick CE configuration allows multiple
data-units at different sites to be configured with the identical
questions
- Features to customers survey questions
- Automatically generated survey reports
- Access to Quality Auditor
- Removal of the program on the CE
device
- NEC MobilePro 880 PC Companion running on
Windows CE
- Utilized as a small counter-top kiosk
- Large, bright touch screen
- Access to Kensington Notebook
Microserver Security System lock
- Aristar Screen Privacy Shade and
Tethered Touch Screen Pens are added to convert it into a counter
top kiosk
Using NEC MobilePro touch-screen, patients
enter their comments. The input is temporarily stored on the Windows CE
device, and it is later removed to ASM server which is the permanent data
repository.
Impact on Hospital Procedure
Traditional Methods of Collecting Data vs.
EES
- Traditional methods are plagued with poor
questionnaires return rates, expensive mailing costs, and manually
tabulated results. In contrast, Aristar’s solution is a simple, but
effective means of collecting patient satisfaction data with the
capacity to generate reports for providers, facility or collections
dates. It is much less expensive than a full kiosk.
Benefits
The Orthopedic / Rheumatology Group at
Crystal Clinic in Ohio has reported the solution was a more efficient and
cost effective method of collecting data than the traditional paper-based
methods.
Potential benefits
- Reduces labor costs
- Increases customer compliance in providing
information
- Reduces cost and increase efficiency by
automating data collection and eliminating the data entry process
- Makes detailed reports constantly and
immediately available
- Facilitates follow-up and contact tracking
by the qualify assurance person
For more information: www.aristar.com
This page was written based on information
from Aristar, Inc.’s Website, dated June 2000.
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