Vertical Applications

Hospitality Industry

• Hotel Reservation software
• Guest Check-in using handheld devices - PDAs, Blackberry and cellular phones
• Sales force automation

Details...
All large hotel chains have teams of salespersons on the road selling meeting and convention space. A few technology-innovative chains have adopted mobile computing solutions to help smaller sales forces sell more space. IT Sheraton is one such company. About 100 sales staff received 75 MHz 486-based AT&T Globalyst notebooks with 340 MB or 540 MB hard drives loaded with a Windows 3.1 application suite that includes WordPerfect 6.1, Lotus 1-2-3, and FreeLance Graphics. Communication software is based on pcAnywhere from Symantec Corporation. Also included is Delphi hotel reservation software. Each salesperson’s home office also was supplied with an HP OfficeJet — a multifunction device with printing, fax and copier combined in one unit. Thus equipped, the sales force can now dial into the Delphi system at the main office and make reservations directly from the field. This arrangement incorporates elements of telecommuting, working from remote offices, working from home offices, and mobile computing. Among the benefits, ITT reports costs savings, productivity gains, and better customer service.