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Case Studies
ThinAirApps
Customer Stories
Profile: Sigma-Tau Pharmaceuticals, Inc.
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Headquartered in
Gaithersburg, Maryland, Sigma-Tau Pharmaceuticals, Inc. is the U.S.
subsidiary of Italy’s leading research-based pharmaceutical company.
The company has invested significant resources in the development of
orphan drugs--drugs with a treatment population of fewer than 200,000
patients--that contribute to the health and well-being of humanity. |
Sigma-Tau is committed to helping ensure that
no patient is overlooked. Providing new or improved treatments for diseases
that are complex and difficult to diagnose presents Sigma-Tau with the
educational challenge of informing physicians and patients about medical
symptoms and treatment options. No matter how small the patient population,
Sigma-Tau endeavors to foster patients’ knowledge about and comfort with
the use of its products.
The Challenge
According to Yamil Hernandez, Information Services Supervisor, Sigma-Tau,
not having mobile access to e-mail, calendar, and contact information is
detrimental to their business. Many of Sigma-Tau’s employees are always on
the road, and are constantly receiving and sending large amounts of e-mail.
Carrying a laptop on the road was not always feasible; however ready,
reliable, and true portable access to e-mail, calendar, and contact
information was a necessity. Sigma-Tau needed to find a more compact
portable alternative that still provided all the information that users
could get from their laptops, but without the bulk.
The Solution
After reviewing a number of different wireless hardware/software
combinations, Sigma-Tau came to the conclusion that ThinAirApps’ ThinAir
Server, combined with the Palm VII organizer would best meet its needs.
Sigma-Tau’s mobile workers use the ThinAir Server and client to access
their Microsoft Exchange e-mail, calendar, and contact information.
"In terms of software, no other
company had a product that offered the feature sets that ThinAir Server did.
The wireless platform had the most options, and was the easiest to install,
configure, and maintain. And it has excellent SECURITY built in. As for
hardware, many of our employees were already familiar with the Palm VII, so
that made the transition easier." Yamil Hernandez, Information Services
Supervisor
The Benefits
The main benefit to Sigma-Tau is that now traveling employees, ready
access to their mail, calendar, and other information at any time. They have
the ability to respond quickly to important matters, and to always have a
live copy of their calendars with them. Users found that ThinAir Server was
simple to use, and there was a very low learning curve. According to
Hernandez, anyone who already knew how to use Microsoft Outlook could jump
right in and use Thin Air Server.
The Future
The response to the Sigma-Tau’s wireless implementation has been
extremely positive, so the company is now looking into other wireless
solutions built around the Thin Air platform. One possibility is the
Wireless SDK for ThinAir Server that will enable Sigma-Tau to wirelessly
enable other corporate applications.
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