CASE STUDIES

Computer & Office Equipment Vendors

IBM was among the first companies to use mobile technology for customer engineers (who maintain hardware and software). In fact, Motient network was originally set up by Motorola and IBM jointly for this specific application.   IBM has over 20,000 engineers equipped with IBM ThinkPad devices.

Xerox has equipped all their service representatives with wireless-enabled hand-held devices. They can access parts information from their host systems and get their repair schedule without returning to the office.