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NEWS FLASH
2000 - 29 (August 2000) PRODUCTS, SERVICES & APPLICATIONS California Highway Patrol Calls Plant Equipment for 911 System A growing problem for emergency call centers is that wireless calls to 9-1-1 do not automatically present the location and call-back number of the caller to the 911 centers. To address this problem, the California Highway Patrol’s Los Angeles Communications Center (LACC) had Plant Equipment, Inc. (PEI) install intelligent workstations to be used for wireless 9-1-1 calls. LACC is utilizing PEI’s VESTA intelligent workstation system to process calls. VESTA is a computer telephony integration solution that allows the call-taker to process calls with simple keystrokes and mouse. It automatically displays critical information about a call including the location and telephone number of wireline 911 calls. Furthermore, when a wireless 9-1-1 call is received, VESTA displays data presented by the wireless service provider, such as
With VESTA, the LACC system will enhance the highway patrol’s ability to locate and call-back wireless 9-1-1 callers in the State of California. According to PEI, VESTA is the first step towards making LACC the nation’s most advanced wireless location center. For more information: www.peinc.com/news/pressreleases/CHP.htm Mobileinfo Comments and Advisory: 911 call location is a serious requirement for emergency police and health services. Public agencies have embarked on an important initiative to create the technology for this. It is heartening to see progress in this effort. More will come down the pipe - wait and see. Meanwhile, we congratulate Los Angeles Police Services and Plant Equipment in this effort. Note: This news release may contain forward-looking statements. Readers should take appropriate caution in developing plans utilizing these products, services and technology architectures. All trademarks used in this summary are the property of their respective owners. NEWS
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