Interactive Intelligence Previews Wireless Interaction Management Solution for Palm Device

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NEWS FLASH 2000 - 32 (Sept. 2000)
(Updated on Sept. 13, 2000)

PRODUCTS, SERVICES & APPLICATIONS

Interactive Intelligence Previews Wireless Interaction Management Solution for Palm Device

Interactive Intelligence, Inc. has introduced its Wireless Interaction Client, a new interaction management application for the Palm™ Pilot. The application will enable mobile workers to conduct business more effectively from any Palm Pilot equipped with wireless connectivity. For instance, a sales manager could set up a conference call using a Palm Pilot and a cell phone and then e-mail a recording of the call to his sales team.

The Wireless Interaction Client provides mobile employees various interaction management capabilities including the following:

Search Corporate Directory for names, phone numbers, addresses, and other information.

View real-time status information enables users to know who is in and out of the office.

Outboard calls can be made using the corporate communications system. An employee for instance, can enter an international number on a PDA and press "Send"; the communications systems will then bridge the two calls together.

Conference calls can be conducted by entering multiple phone numbers or by selecting multiple people from the corporate directory, and then pressing "Conference."

Screen incoming calls from the display information including caller ID and reverse white pages information.

Recorded calls, even conference calls, are sent as wave file attachments to an e-mail message.

Wireless Interaction Client is expected to be available in the fourth quarter of this year.

For more information: www.inin.com/news/pressreleases/pressreleases.asp?id=193

Mobileinfo Comments and Advisory: These are interesting early-adopter applications.

Note: This news release may contain forward-looking statements. Readers should take appropriate caution in developing plans utilizing these products, services and technology architectures.

All trademarks used in this summary are the property of their respective owners.

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