Brooktrout Software and Natural MicroSystems Join to Develop Corporate Voice Portal Solutions

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NEWS FLASH 2000 - 45 (Dec. 2000)
(Updated on Dec. 13, 2000)

PRODUCTS, SERVICES & APPLICATIONS

Brooktrout Software and Natural MicroSystems Join to Develop Corporate Voice Portal Solutions

For the mobile worker who requires hands-free access to critical information, Brooktrout Software has announced a joint initiative with Natural MicroSystems (NMS) and Channel Access to provide VoicePortal solutions for the mobile workforce.

Corporate Voice Portals will provide the mobile worker with

Access to critical corporate data via any traditional or mobile phone
The ability to navigate menus and perform transactions via voice
Read-back functionality, via text-to-speech technology, that will enable the user to hear key information over a phone or mobile device

Solution: Voice Caster® Development Platform:

The platform incorporates the following:

1U chassis powered by a Pentium® III 700 MHz CPU combined with NMS’ HearSay™ voice portal platform
NMS’ Alliance Generation® (AG) 2000 series 8-port analog hardware platform
NMS’ Nuance speech recognition engine integrated at the API level
Brooktrout Software’s Show N Tel® rapid application development environment

Channel Access will distribute the platform to developers allowing them to quickly build new Voice Web applications from the ground up.

Brooktrout Software’s Solutions Services Group will work directly with NMS’s enterprise customers assisting them in the use of the Voice Caster Development Platform.

For more information: www.brooksoft.com/pages/whats_new/press/voice_portal.html

MobileInfo Comments and Advisory: Voice portals are becoming increasingly popular with a number of variations in implementation. Speech-recognition and text-to-speech translation technology has improved a great deal during the past few years.. Organizations should evaluate these solutions from several key perspectives - integration with current suite of AVR/Call Center infrastructure, integration with wireless/mobile applications and the web.

Note: This news release may contain forward-looking statements. Readers should take appropriate caution in developing plans utilizing these products, services and technology architectures.

All trademarks used in this summary are the property of their respective owners.

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