Under the terms of the agreement, Ericsson will incorporate Tivoli device management technology on the server side to be functional with Ericsson’s forthcoming 3G mobile communication devices, the companies reported.

For mobile operators, service providers and enterprises, the solution will enable their customers and mobile workers to start using their new devices, services, and applications immediately without having to make any time-consuming configuration changes. Furthermore, the Ericsson/Tivoli solution will provide operators with a complete view of the subscribers, services, and user devices, as well as the tools to manage those devices and services.

• Focus on support and helpdesk services to enable remote monitoring and configuration of devices as well as software and program updates
• Develop a mobile device management technology initiative to deliver proposed international standards for managing the next generation of mobile devices during 2001.
• Work with vendors to establish these standards.

With mobile operators and service providers anxious to expand value-added services such as stock trading and gaming, the mobile device management system will bring new efficiencies to IT departments and innovative revenue generating services, resulting in greater end-user satisfaction.