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News
Issue #2002 - 02 (January 2002)
(Updated Jan.16, 2002)
APPLICATIONS
America's Largest Municipally-Owned Utility Turns to MDSI
The Los Angeles Department of Water and Power (LADWP), the largest municipally-owned utility in the U.S., has turned to Vancouver-based MDSI to help manage field force operations.
MDSI's Advantex r7 will be implemented to manage the work of approximately 200 field service workers in the Los Angeles area, including field service, collections, field investigations and revenue security.
In the field, workers will interact with Advantex using any number of mobile devices operating over AT&T Wireless' CDPD network. Field workers and the dispatch center can be guaranteed that they will have up-to-the-minute information to effectively monitor, manage and execute field service operations, MDSI said.
Advantex r7 Components of LADWP Implementation
- Appointment scheduling
- Real-time map-based dispatching
- Optimized work order assignments
- Integrated global positioning and reporting tools
To ensure that all customer service representatives have access to real-time data, Advantex will be integrated with
Los Angeles Department of Water and Power's proprietary customer information system.
For more information: http://www.mdsi-advantex.com
Mobileinfo Comments & Advisory: MDSI
has been in field force automation business for some time. It has
implemented Advantex system in many customer sites. It is fitting,
therefore, for it to be awarded this contract by Los Angeles
Department of Water and Power.
Note: This news release may contain
forward-looking statements. Readers should take appropriate caution in
developing plans utilizing these products, services and technology
architectures. All trademarks used in this summary are
the property of their respective owners.
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