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News
Issue #2002 - 04 (January 2002)
(Updated Jan.
30, 2002)
TECHNOLOGY
IBM, Vodafone and Motorola To
Explore Device Management Technology
IBM U.K., Vodafone and Motorola have
joined forces to create and test Device Management technologies as a
means to deliver enhanced mobile services to customers.
The companies said they would test Device Management services on
GPRS and 3G networks. The technology is designed to configure mobile
devices, monitor and troubleshoot service performance, and install
and upgrade device software.
Device Management services will ensure customers enjoy a
"pay and play" experience with immediate access to their
chosen services and upgrades, without having to pay a visit to a
Customer Support Center.
"With the increasing complexity of the wireless world, we
cannot expect our customers to configure their own mobile
devices," said Professor Michael Walker, Vodafone’s director
of R&D. "We need to be able to identify potential problems
before they happen and supply the latest software updates to
increase levels of customer satisfaction."
Recognizing the importance of a standards based approach, the
three companies said they are committed to developing and deploying
platforms supporting industry standards such as SyncML.
"Moving to a standards based approach to mobile device
management is the next logical step for our industry," said
Ralph Pini, CTO of Motorola’s Personal Commensurations Sector.
For more information: http://www.vodafone.com
Mobileinfo Comments & Advisory: We
had raised this question among executive interviews with CEOs of
Synchrologic, Xcellenet and Extended Systems whether they are
looking at device management requirements of smart phones. It took
almost two years and big players to realize the need and launch an
initiative. Real trick in delivering this functionality is the ease
and user interface. It is still very complex to change configuration
settings of your smart phone. We hope the trio is listening.
Note: This news release may contain
forward-looking statements. Readers should take appropriate caution in
developing plans utilizing these products, services and technology
architectures. All trademarks used in this summary are
the property of their respective owners.
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