Cingular Wireless said it will help Honeywell business unit implement a wireless data solution to boost productivity and enhance customer service.

Working along with Cingular’s Professional Services Group, Honeywell’s Automation & Control Solutions (ACS) Service developed the solution that will mean fewer administrative steps, quicker access to vital customer information, enhanced field service communication, and faster customer response times.

Under Honeywell’s Field Automation Service Technology (FAST) initiative, the ACS Service is equipping 1,400 building services technicians with Windows-CE-enabled wireless handhelds running over Cingular’s nationwide wireless packet data network Mobitex network. The complete deployment of the FAST solution is expected by early 2002.

• Honeywell’s centralized dispatch center will dispatch customer calls directly to the technician’s handheld device.
• The technician immediately receives the customer’s equipment information and service contract data.
• Once the service call is completed, the technician wirelessly sends the completed work order to Honeywell databases for invoicing, data mining, and history availability.

"The FAST initiative is part of Honeywell’s ongoing efforts to apply digitization to our processes to boost employee productivity and improve customer service quality," said Paul Danielson, manager, Honeywell ACS Process and Technology.