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News
Issue #2002 - 13
(April 2002)
(Updated Apr.
3, 2002)
MARKET
OUTLOOK & TRENDS
Demand for M-Commerce Growing, But
Apps are Lacking, study says
A high number of
mobile-phone users worldwide would like to use their devices to make
small cash transactions, according to a study conducted by A.T.
Kearney and Judge Institute Cambridge University’s Business
School.
Referred to as the Mobinet study, a bi-annual study looking at
mobile phone use worldwide, found that 44 percent of the 5,600 users
polled said they would use mobile cash (m-cash) to pay for small
transactions such as transit fees or items from vending machines if
they could; however, only 2 percent reported doing so.
SMS was deemed the most widely accepted mobile application, with
35 percent of respondents reported using SMS at least once a day,
with once-a-day usage near 41 percent in Europe, 33 percent in Asia,
and 5 percent in the U.S.
"With consumers becoming increasingly comfortable with SMS,
it’s inevitable that they’ll be looking for the next new thing
in mobile services," said Mitch Mitchell, A.T. Kearney’s vice
president.
That being said, he predicts the next development path for SMS
must be in fostering new uses through transaction-based SMS and
introducing new capabilities that replicate the simplicity of SMS,
such as multimedia messaging services, location-based services or
enhanced messaging services.
To date only 13 percent of mobile phone users worldwide and 18
percent of users in Europe said they had used transaction-based SMS
functions to download ring tones or logos for their handsets.
Paul Collins, leader of the study, encourages the industry to
deliver what the public wants now or risk losing a lucrative
opportunity.
"Consumer tastes in the mobile arena are fragile, so it is
imperative that the community of mobile phone makers, carriers,
content providers and financial services companies rally quickly to
provide mobile cash capabilities before consumer interest
wanes," Collins said.
For more information: http://www.atkearney.com/
Mobileinfo Comments & Advisory: We
find the conclusions reached by AT Kearney study to be quite
reasonable.
Note: This news release may contain
forward-looking statements. Readers should take appropriate caution in
developing plans utilizing these products, services and technology
architectures. All trademarks used in this summary are
the property of their respective owners.
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