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News
Issue #2002 - 27
(July 2002)
(Updated July
17, 2002)
MARKET
OUTLOOK & TRENDS
Good News: American Cell Phone
Users Want New Devices
Good new for wireless
handset makers and operators pushing wireless data adoption, market
researchers Telephia, Inc and Harris Interactive have released a
study that found American cell phone users are looking to upgrade
devices to take advantage of wireless data services.
Despite current economic conditions, about one third of American
cell phone subscribers, over the age of 18, plan to purchase a new
handset within the next 12 months.
One of the strongest drivers for phone upgrades is the desire for
advanced functionality, the study notes. Nearly one in five current
subscribers, or 18 percent, intend to upgrade their service package
to include wireless data applications. This is up from 11 percent a
year ago.
According to Mick Mullagh, president and CEO of Telephia, there
is no typical wireless customer — "different key customer
segments want new phones to perform a growing array of
functions."
He says industry players need to "better understand which
advanced features will drive upgrades among which groups of users,
and examine closely the other major drivers of handset
upgrades."
Services Users Want
- Data book applications, 80 percent
- Voice recognition, 74 percent
- SMS, 67 percent
- Alarm clock functionality, 66 percent
- Downloadable ring tones, 65 percent
The least desirable services, which participants identified,
include camera capabilities, photo viewing and multimedia functions,
PDA functionality, music listening capabilities, and the ability to
share information via an infrared port.
For more information: http://www.telephia.com
MobileInfo Advisory & Comments: We find fault with Telephia’s
language about the conclusions of this study. More appropriate wording
would be " young subscribers are willing to upgrade but
reluctantly". From consumer’s point of view, the handset
industry is changing products at too rapid a rate, causing unnecessary
product obsolescence. We suggest that handset manufacturers should
learn from Microsoft’s strategy – let subscribers keep the handset
just like they keep the PC hardware, change the operating and
application software, then upgrade the PC when functionality they want
does not match the horse power of the PC.
It is technologically possible to build a handset that will have a
longer life than current set of products. We do hope that Motorola’s
new design strategy that allows service providers to design their own
version of the handset will help. But we are not extremely hopeful.
You will be forced to discard your handsets several times during the
next five years.
Note: This news release may contain forward-looking statements. Readers should take appropriate caution in
developing plans utilizing these products, services and technology
architectures. All trademarks used in this summary are
the property of their respective owners.
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