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News
Issue #2002 - 28
(July 2002)
(Updated July
23, 2002)
APPLICATIONS
& DEVELOPMENTS
Continental Airlines Integrates Baggage Handling with Check-in Application Systems
Take Continental Airlines Inc., which began developing an electronic system to match passengers with their bags early last
year, months before the passage of the Transportation Security Act in November. Starting this September, ramp employees will
scan a bag's bar-coded tag using a handheld device; they won't place the bag on the plane until its owner's ticket, which
contains a matching bar code, is scanned at the boarding gate. Continental expects to recoup its $29 million investment within
18 months by the costs associated with lost luggage. It also fulfills a government mandate, which was designed to thwart
terrorists who might check luggage containing a bomb without boarding the plane themselves
MobileInfo Advisory & Comments: Interesting part
of this application implementation that we want to bring to reader's
attention is the integration between wireless applications and core
passenger check-in application which itself has handheld and
wireless component - allowing passengers to change flights, and
support express check-in. This extends the wireless and handheld
technology from the front-end customer service to the backend
operational systems - an advancement worth noting.
Note: This news release may contain forward-looking statements. Readers should take appropriate caution in
developing plans utilizing these products, services and technology
architectures. All trademarks used in this summary are
the property of their respective owners.
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