News
Issue #2003 - 30 (November 2003)
(Updated Nov. 26, 2003)

APPLICATION SOLUTIONS & APPLICATION DEVELOPMENT

Massachusetts County uses Radix Handheld Computers for Parking Enforcement

The City of Chelsea, Massachusetts, is using Radix FW500 mobile computers with the integrated FWP-30 thermal printers to issue parking violations and help collect the $4.5 million owed to the city in unpaid parking tickets.

In February 2002, the City of Chelsea began using the Radix Rx1 handheld computer with the
integrated FWP-30 printer to produce parking violations as with approximately 60,000 parking tickets
issued annually it required a more advanced system to cope with the workload. The project to move to
the Radix system was spearheaded by Municipal Management Associates, Inc. of Marlborough, MA, a
Radix VAR (value added reseller). The City of Chelsea and Municipal Management were very pleased
with the results achieved with the Rx1 units as parking tickets were processed faster and more
accurately. With this new system tickets were transferred to the host computer within minutes of the
last shift being completed, instead of the 3-4 days that it would take to send the handwritten tickets
to the processing center for manual data entry and verification.

With the introduction of the new handheld system revenues also increased over $200,000 annually
from $1.6 million in FY 2001 to $1.8 million in FY 2002 in part because tickets were more accurate.
There was no longer the problem of trying to decipher poor penmanship and revenue increased. The
motoring public received a professional looking parking ticket, printed on poly-thermal paper that was
placed inside an orange waterproof envelope which offered three advantages. Firstly, the enveloped
copied the orange look that manual tickets had already been using, so the public had no doubt when a
parking ticket had been placed on their windshield. Secondly, the waterproof envelope offered
protection to the ticket inside on days when the weather was poor, and thirdly, it served as an
envelope to mail the payment to City Hall.

While the Rx1 units processed tickets faster, with fewer errors, and produced more revenue, the City
still had to tackle the $4.5 million owed to the city in overdue fines and penalty fees.

For more information: http://www.intertraffic.com

MobileInfo Comments and Advisory: This is a very worthwhile application in law enforcement which demonstrates use of inexpensive handheld devices for producing parking violation tickets. 

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