Solution Description
In today’s service-based world, you need your workers in the field. In fact, the more time they can spend in the field, the better your business will do. Trips to and from the office are inefficient and using just pagers and cell phones is only marginally better.

When your workers are in the field, you need to be able to track where each of them are and the status of the job they’re on. You need a way to be able to communicate with your field workers at all times. When your workers are in the field, they need to be able to send documents to and receive documents from the home office.

Nexterna developed the OptiSoft: Field Service Edition with all these needs in mind and much more. What if you could help your workers complete their calls faster by giving them the support documents they need while they’re in the field? What if you could enable your workers to complete more calls in one day by identifying and assigning the closest vehicle in the field to the call that just came in? What if you could give your employees the ability to access service history, re-order parts, and collaborate real-time with colleagues to troubleshoot service problems? Now you can.

Benefits
Nexterna’s OptiSoft Field Service Edition is the one tool your company needs to:

• Improve Performance
• Increase Efficiency
• Boost your Bottom Line

• Tracks vehicle location by integrating GPS data with graphical interface
• Accessible via internet
• Allows you to gather location data and usage data for all mobile assets
• Locations and distances accurate within 20 meters

Solution Components
OptiSoft Field Service Edition is made up of the following wireless software products:

• OptiMessage – two-way instant communications
• OptiTrac – location tracking system
• OptiWorkOrder – work order dispatch and reporting
• OptiPath – wireless messaging middleware

• Notebooks
• Desktop PCs and MACs
• Palm OS handhelds

• Wide Area Packet-Switched Data Networks: Motient, Mobitex and CDPD
• Circuit-Switched Cellular Data Networks: any analog or digital cellular carrier
• Satellite Data Networks: Norcom and Orbcomm
• Other: Client-specific private RF networks

Vendor Product Page URL :
www.nexterna.com

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